Telecommunications-Hosted IVR-enGenic-IVR, business systems, voicemail, call monitoring

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ANNOUNCEMENT:
TeleFlow Becomes Open Source!
TeleFlow Now Available for All

TeleFlow, the venerable telecommunications solution initially created on OS/2, as of 3:00pm (PDT) on Friday September 26, 2008 shall be made available for all to build, develop, and deploy applications by.

This is our most exciting shift yet, as TeleFlow becomes available to the world. In keeping with the times, to protect our developer's investments, and to broaden the user community, please visit teleflow.org. There you will find binaries, open source, and user created applications as they become available.

Visit teleflow.org for TeleFlow

Join the TeleFlow open source community and start providing solutions and services worldwide! There you will find help for a wide range of voice applications.

TeleFlow Toolkit
Voice Application Development Suite

Communication systems built with TeleFlow are versatile, packaged solutions which significantly lower the cost and time needed to implement enhanced communication solutions. TeleFlow Designer's flowchart development environment offers the flexibility to build new, or further enhance pre-built solutions.

All TeleFlow solutions are built on the TeleFlow Voice Application Development platform, which removes the complexity of creating advanced telephony solutions by encapsulating complex functions into simple-to-understand, representative icons. TeleFlow applications are created by clicking or placing icons to form flowcharts. This "see everything" development approach helps to make the resulting voice application understandable, straightforward to work with, and manageable.

The TeleFlow development environment is an ideal method for creating and deploying voice applications as it provides developers a methodology that works, and readily adapts third party technologies as they become available.

The TeleFlow Difference

The TeleFlow Voice Application Development Suite combines many technologies and capabilities together resulting in comprehensive, award-winning degrees of separation...

TeleFlow Voice Application Development Platform: The award-winning TeleFlow Voice Application Development suite is one of the most comprehensive toolkits available and is included with each on-pemise TeleFlow solution installation, which offers a means to customize and develop voice applications solutions within an intuitive flowchart environment.

Multiple Platform Vendor Support: TeleFlow supports many vendor platforms to ensure product compatibility and support.

Media Resource Control Protocol (MRCP): This protocol is designed to help establish control connections to external media streaming devices, and media delivery mechanisms to allow for multiple languages of Speech Recognition and Text-To-Speech so that the "best of breed" speech and text to speech vendors can be chosen over proprietary protocols.

Session Internet Protocol (SIP): SIP is an application-layer control protocol, which enables Voice Over IP (VoIP) gateways, client endpoints, and PBXs to communicate over packet networks. enGenic is able to bridge an IP/PBX to the SIP/IVR platform withinTeleFlow VoiceOffi ce allowing for the SIP/IVR server to be located anywhere with sufficient internet bandwidth. Additionally, SIP allows TeleFlow solutions to act as a PBX.

Data Manager: This unique data server allows for multiple connections of data sources so that many different departments or companies can simultaneously share data resources.

TeleFlow Components

BUILD with TeleFlow Designer: Voice solutions are built with easy-to-navigate flowcharts in TeleFlow Designer by dragging and dropping icons, or steps, together. TeleFlow Designer offers an extensive developer's toolkit perfect for building sophisticated telephony applications.
TEST with TeleFlow Simulator: Simulator allows for testing and demonstration of applications without the need of a telephone or voice hardware. Utilizing only the multimedia capabilities of a computer, applications can be simulated before they are deployed.
DEPLOY with TeleFlow Server: Server provides a robust, exceptionally stable operating environment in which voice, database, programmatic, and media services are performed according to the flowcharts created with TeleFlow Designer.
MANAGE with TeleFlow Monitor: Monitor provides a real-time display of the TeleFlow Server activities, including line status and call progress. This powerful monitoring tool can even be operated remotely via TCP/IP.