On-Premise Solutions
Pre-built, On-Site Communications Solutions
Pre-built TeleFlow applications are available with traditional licensing for on-premise deployment. With these solutions, enterprise-level clients leverage TeleFlow's fully-customizable voice application software suite, which enables clients to easily update and customize their telephony solutions utilizing internal IT resources. With support for NMS Communications, Dialogic/Intel and Ai-Logix/AudioCodes hardware, on-premise solutions can deliver high-end communication solutions.
Record, monitor, store and archive calls with TeleFlow CallCapture. This robust component provides a complete solution to ensure all calls are recorded and stored in a compressed format on the server's hard drive. The solution processes conversations unattended, and allows for convenient backup and retrieval of voice recordings.
TeleFlow CallCapture includes a feature-rich graphical interface, flowchart-based call rules definition environment, customizable search capabilities, provides real-time agent observation and recording,variable speed playback with pitch-shifting, advanced reporting options, archiving application, and many other valuable tools.
TeleFlow CallCapture components include:
- Reviewer / Port Listener
- Port Configuration
- Archiver
- Monitor & Server
- Scheduler
- Agent Manager
TeleFlow CallCapture Features:
- Award-winning software
- Provides real-time agent observation and recording
- Monitor and record voice and radio calls
- Capture fax transmissions with add-on module
- Support for both trunk and station-side recording
- Listen in live remotely via TCP/IP
- Logging with caller ID, ANI and agent information
- Support for all popular PBX systems
- LAN/WAN accessible
- Extensive search and filtering capabilities
- Management and audit reports
- Hardware independent
- Highly compressed voice files for standardized file retrieval and review
- Variable speed playback with pitch-shifting
- Visual scheduler
- Support for ANSI standard SQL databases
- Scheduling and filtering of available ports based on call rules
- Support for Ai-Logix SmartTAP voice cards
- May be archived to any digital media
launch flash overview of CallCapture »
TeleFlow ConferenceRelay is ideal for both business and entertainment. Offering on-demand, unattended, or operater-assisted conferencing, this solution may be customized and added to otherTeleFlow solutions or as a stand-alone product. ConferenceRelay can accommodate up to 64 participants per conference, and the number of active conferences is limited only by hardware resources. When combined with Web Conferencing, a visual channel is available to augment audio conferencing.
TeleFlow Word Verify provides a complete package for automating call monitoring. This solution enables the tracking and flagging of user-defined keywords in real-time, as well as offline with post-processing, for automated operator supervision and continuous monitoring of calls. The resulting solution is unique in the call monitoring market for this ability. TeleFlow Word Verify displays the visual cues within the voice recordings to highlight spotted content as well as provide confidence percentages ready for further review or archiving as required.
Additionally, TeleFlow Word Verify provides search logic and filtering tools to further manage the voice files with reports to track the actions taken as a result of the flagged calls. TeleFlow Word Verify can also automatically review previously recorded dialogue and deliver flagged results which contain relevant words or phrases.
TeleFlow StaffRelay is a powerful human resources solution which automates the process of reporting employee absences and acquiring and hiring the most suitable replacement workers. TeleFlow StaffRelay automatically determines a list of suitable replacement workers and contacts the best replacement employee or contractor when a regularily scheduled employee is unavailable.
Organizations realize significant time and cost savings when using TeleFlow StaffRelay, as this complete solution automates employee absence handling and replacement acquisition. This robust interactive voice response system (IVR) is based on award winning TeleFlow technology, which may be customized to any specification. TeleFlow StaffRelay may be enhanced with add-on voice solutions to perform additional call-out tasks as well as apply other employee-based interactive solutions.
Administrators and supervisors using the TeleFlow StaffRelay system are able to verify and change absence information, as well as review voice mail messages which have been left regarding these absences. Additionally, full reporting and exporting procedures are available, which allows the absence information to be shared with other software products.
How TeleFlow StaffRelay works:
Employees unable to attend work call into the TeleFlow HR Interactive Voice Response (IVR) system and enter information pertaining to their absence.
The employee provides details about the absence which is forwarded to the management screens.
TeleFlow StaffRelay searches through the records of potential replacement employees or contractors, and determines the best fit prioritized by schedule, skills, location, history, as well as management or corporate preference, if specified.
A set of replacement workers is returned, and scored by suitability. TeleFlow StaffRelay then automatically calls the list of prospective replacement workers.
The person accepting the offer is provided with information about the shift, as well as any necessary messages about the position for that day's tasks
Screenshots:
TeleFlow CallCapture:
CallCapture Reviewer Screen